Spark Customers for Life with Simon T. Bailey

Monday, November 10, 2025, at 8:00 AM
Franklin County Courthouse Annex, 34 Forbes Street, Apalachicola

Join fellow tourism and hospitality professionals for an energizing session with Simon T. Bailey, a global authority on brilliance and human potential whose Be the Spark movement has inspired more than 2,500 organizations in 55 countries.

In this session Simon will share practical strategies to help you and your team create unforgettable guest experiences that keep visitors coming back. Drawing on lessons from his years at the Disney Institute and his bestselling book Be the Spark, Simon’s Five Platinum Service Principles will show how small moments can make a lasting impact.

You’ll learn how to:

• Build authentic, trust-based relationships with visitors
• Turn everyday interactions into extraordinary “spark moments”
• Strengthen your destination’s reputation through exceptional service

This uplifting presentation will reignite your passion for hospitality and equip you to deliver experiences that turn first-time visitors into lifelong fans of Franklin County.

RSVP is highly encouraged. Seating is limited.